Analysis Result of Data Need Survey, 2020

Data Requirement Survey (SKD) is a survey conducted by the BPS to identify statistical data needs and the level of customer satisfaction with BPS data and services. SKD has been carried out since 2005. Respondents in SKD 2020 are consumers who receive services from PST BPS unit by face to face or come directly to the PST BPS and without face to face either by telephone, facsimile, e-mail, letters, websites, and online statistical services. In general, the aim of implementing SKD 2020 is to obtain evaluation materials from consumers as a supporter of improving the quality of statistical data and information. The SKD result are presented in the form of publications containing analysis of consumer characteristics, analysis of data requirements, analysis of data quality satisfaction, and analysis of service unit performance. this analysis is complemented by the presentation in the form of the Consumer Satisfaction Index (CSI).